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Amtrak closed Fiscal Year 2025 with unprecedented momentum, capturing the highest ridership and revenue totals in its history and demonstrating the rising appeal of passenger rail across the United States. The year’s results reflect a clear shift in national travel patterns, where travelers increasingly seek efficient, reliable, and sustainable transportation alternatives. Beyond the numbers, FY25 showcased comprehensive improvements in operational efficiency and customer experience, reinforcing the company’s long-term vision for a modern and competitive national rail system.
Across major corridors, long-distance routes, and state-supported lines, demand surged to levels never before recorded. This performance came at a time when the rail operator was simultaneously expanding service options, introducing next-generation equipment, and delivering major capital improvements across its network. The combination of strategic planning, smarter resource allocation, and ongoing infrastructure upgrades positioned FY25 as a pivotal year in the organization’s long-term transformation.
Customer experience continued to improve as well. FY25 closed with some of the highest on-time performance levels observed in the Northeast Regional service in recent years. Systemwide enhancements in Wi-Fi speed, onboard food and beverage service, real-time train status messaging, and more intuitive station signage resulted in the company surpassing its customer service targets. Amtrak travelers collectively logged 6.9 billion miles during the year, another new record.
One of FY25’s defining themes was the heightened focus on operational excellence. Investments in maintenance, cleanliness, communications, and scheduling consistency significantly elevated the travel experience. New car wash facilities in Chicago, Boston, Seattle, and New Orleans accelerated fleet turnaround and improved train readiness.
Enhanced terminal processes reduced delays and supported better alignment between equipment availability and customer demand. These collective efforts continue to shape a rail system that functions more cohesively, responds more effectively to traveler needs, and supports growing interest in rail as a dependable transportation option.
Long-distance trains also enjoyed robust passenger volumes, with iconic routes such as the California Zephyr, Coast Starlight, and Sunset Limited drawing strong interest from both domestic and international travelers. Membership in Amtrak’s loyalty program surpassed 20 million, highlighting greater customer engagement and growing repeat travel.
Significant service expansion defined FY25 as well. The launch of the Mardi Gras Service restored long-awaited Gulf Coast passenger rail between Mobile and New Orleans after nearly two decades. In its first month alone, the route carried more than 18,000 riders, illustrating pent-up demand along the corridor.
Meanwhile, Borealis service connecting Chicago and the Twin Cities completed its first full year with nearly a quarter million riders, fueling a remarkable 227% increase in corridor ridership compared with its launch year. These expansions reflect the strategic direction of a rail system seeking to serve more communities with more frequent, convenient, and accessible service.
Progress also continued on next-generation Airo trains, with the first trainset shipped from Sacramento for testing in Colorado. New long-distance locomotives and refreshed interiors on the Superliner fleet further enhanced the system’s overall reliability and passenger comfort.
Key projects included major advancements on the Portal North Bridge, Connecticut River Bridge, East River Tunnel, and improvements at Philadelphia’s primary station. Rail yards supporting the next-generation fleet saw significant upgrades in Seattle and along the East Coast. Additionally, $182 million was dedicated to ADA improvements, ensuring more stations nationwide meet accessibility standards and expanding the ease of train travel for millions.
Amtrak enters FY26 with strong momentum. Ridership demand shows no signs of slowing, and continued investment in service expansion, fleet renewal, and infrastructure upgrades positions the company to meet the evolving needs of travelers across the nation.
